istana62Privacy Policy

This page describes what we collect when you use istana62 and how we keep that data protected. We process personal information to verify your identity, process payments, and comply with regulatory requirements. We take data security seriously and apply industry-standard encryption and access controls to all information you share with us.

Our privacy practices reflect our commitment to transparent operations. We do not sell your data to third parties. We share information only where necessary to process your account, deliver our services, or comply with law. This policy explains each aspect of our data handling so you can make informed decisions about your account on istana62.

If you have questions about how we handle your information or wish to exercise your data rights, contact our support team with details of your request. We will respond within a reasonable timeframe.

What data we collect on istana62

We collect personal information at several stages of your engagement with istana62. When you register an account, we collect your full name, date of birth, email address, and contact number. This information is required to verify your identity and establish your account.

When you deposit funds, we collect payment information: your chosen e-wallet provider (DANA, e-wallet, mobile banking, local payment, online payment) or bank account details (e-wallet, mobile banking, local payment, online payment virtual accounts or e-wallet). We do not store full credit card numbers; payment processing is handled by third-party payment providers who comply with PCI-DSS standards.

We log your activity on istana62: game plays, betting patterns, tournament participation, and withdrawal requests. We collect your IP address, device type, and browser information to detect fraud and maintain platform security. If you visit istana62 from Jakarta, Surabaya, Bandung, Medan, or Semarang, we may log location data to verify that you are in a supported jurisdiction.

Cookies and tracking on istana62

We use cookies to maintain your session, remember your preferences, and track your behaviour on our platform. Essential cookies are required for istana62 to function; without them, you cannot log in or access your account. Preference cookies store your language settings and layout choices. Analytics cookies help us understand how players use our platform so we can improve our service.

We do not use cookies to track you across other websites. Our cookies are set only when you visit istana62.app. You can disable cookies in your browser settings, but doing so may prevent you from accessing your account or using certain features.

How we use your data on istana62

Identity verification

We use your name, date of birth, and government ID to confirm your identity and ensure you are of legal age.

Payment processing

We share payment details with e-wallet and bank partners to process deposits and withdrawals. We do not retain full payment details longer than necessary.

Regulatory compliance

We retain KYC documents and transaction records to comply with anti-money-laundering (AML) and sanctions-screening regulations.

Fraud prevention

We analyse activity patterns to detect suspicious behaviour, multiple accounts, or attempts to circumvent limits or bonuses.

Service improvement

We review aggregate (non-personal) data to understand game popularity, peak usage times, and technical issues so we can enhance istana62.

We do not use your information to send unsolicited marketing emails or push notifications. If you opt into promotional communications, we send only information about bonuses, game releases, and service updates relevant to istana62. You can unsubscribe from promotional emails at any time.

Who we share your data with

We share personal information with third-party service providers only where necessary to deliver istana62. These include payment processors (for mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and bank transfers), KYC verification services, and fraud-prevention vendors. All processors are bound by confidentiality agreements and must meet our security standards.

We may share information with law enforcement or regulatory authorities if required by law, warrant, or legal process. We do not disclose more information than legally required, and we notify you of such requests where permitted by law.

We do not sell your personal information to third parties for commercial purposes. We do not share your data with marketing companies, data brokers, or advertisers.

We at istana62 believe your data is your property. We collect it only for legitimate purposes, protect it with industry-standard measures, and give you rights to access, correct, and delete it.

How long we retain your data

We retain your personal information for as long as your account is active and for a reasonable period after closure to resolve disputes and comply with legal obligations. KYC documents and transaction records are typically retained for seven years to satisfy anti-money-laundering (AML) regulations.

If you request account closure, we will delete personal data within 30 days except where we are required by law to retain it. We may anonymise your data for research or analytics purposes, making it impossible to identify you individually.

Your rights regarding your data on istana62

You have the right to access your personal information. Contact our support team with a request to download your data; we will provide a copy in a portable format within 30 days.

You have the right to correct inaccurate information. If your address has changed or your name was misspelled during registration, contact us to update your profile.

You have the right to data portability. If you wish to transfer your data to another service, we can export your information in a structured format.

How we protect your data on istana62

We encrypt all data transmission between your browser and our servers using TLS (Transport Layer Security). Data at rest is encrypted using AES-256. We limit access to personal information to authorised staff members who need it to perform their duties.

We conduct regular security audits and penetration testing to identify vulnerabilities. We maintain an incident response plan and notify users immediately if a security breach occurs and your data may be affected.

We do not guarantee absolute security. While we employ industry-standard protections, we cannot eliminate all risks. You are responsible for keeping your password confidential and enabling two-factor authentication (2FA) to protect your account.

Data storage and jurisdiction

Our servers may be located outside your jurisdiction, including regions where data protection laws differ from your own. By using istana62, you consent to your data being stored and processed in these jurisdictions. We apply consistent data protection standards regardless of server location.

Contacting us about privacy on istana62

If you have questions about our privacy practices, wish to exercise your data rights, or believe we have mishandled your information, contact our support team. Include details of your concern and the email address or account details associated with your istana62 account. We will respond within 30 days.

You may also contact relevant data protection authorities in your jurisdiction if you believe we have violated local privacy laws. We cooperate fully with regulatory investigations.

Updates to this privacy policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of material changes via email or by posting an updated version on istana62. Your continued use of our platform after such changes constitutes acceptance of the updated policy.

Our data protection commitment on istana62

We at istana62 treat your data as a valuable asset that requires careful stewardship. Our privacy practices reflect our commitment to transparency, security, and compliance. We collect only information necessary to verify your identity, process payments, and deliver our services. We protect that information with encryption, access controls, and regular audits. We do not sell your data or share it beyond what is necessary.

Your trust in istana62 depends on how responsibly we handle your information. We take that responsibility seriously and invite you to review this policy in full. If anything is unclear or if you have concerns about how we handle your data, our support team is available to assist you, whether you are accessing istana62 from Jakarta, Surabaya, Bandung, Medan, Semarang, or any other supported jurisdiction.